Love it Guarantee
3-Hour Window Order Cancellation
Orders can be cancelled within three hours of being placed. This is done through a Customer’sYounique account under their order history, order ID, and “Cancel.” To change an order, the initial
order must be cancelled and a new order placed. Once the 3-hour window has passed, orders
cannot be cancelled.
Within 14 Days of Product Delivery
(Y-Cash), an equal-value
products for any reason, they may return them to Younique for full Younique Product Credit
Within 14 days of product delivery, if a customer is unsatisfied with the quality of Youniqueproductexchange, or a full refund minus shipping and handling.
Returns and exchanges need to be filed by submitting a Support Request at
www.youniqueproducts.com/business/support. An agent will contact the customer with the next
steps required for completing the return.
Within 15-30 Days of Product Delivery
Within 15 and 30 days after Product Delivery, Products can be exchanged for Younique Product
Credit (Y-Cash), an equal-value product exchange, or 80% of a full refund minus shipping and
handling. Returns and exchanges need to be filed with Younique Customer Support at
www.youniqueproducts.com/business/support. An agent will contact the customer with the next
steps required for completing the return.
Within 31-90 Days of Product Delivery
Within 31 and 90 days after delivery, products can be exchanged for Younique Product Credit
(Y-Cash) or an equal-value product exchange minus shipping and handling. Returns and
exchanges need to be filed with Younique Customer Support at
www.youniqueproducts.com/business/support. An agent will contact the customer with the next
steps required for completing the return.
Product Warranty
If a product is believed to be defective, please contact Support at
www.youniqueproducts.com/business/support to file a claim. Products proven to be defective will
be exchanged for a product of equal or lesser value.
Personal Incompatibility
If a Customer experiences personal incompatibility with Younique products (such as an allergy
to an ingredient), the customer should immediately contact their physician. To return a product
based on personal incompatibility, the customer may contact Support at
www.youniqueproducts.com/business/support. An agent will then contact the Customer to discuss
options, such as product credit, an applicable refund, or to ship a replacement product of
similar or lesser value at no additional charge. For Quality Control, Customers are asked to describe
the nature of the Personal Incompatibility in the Support Ticket.
Defective or Damaged Product
If a product is defective or arrives damaged from Carrier handling, the customer is asked to
submit a Support Request at www.youniqueproducts.com/business/support and Support will send
a replacement right away. Customers are asked to include digital photo(s) of the damaged or defective
product with your Support Claim so Younique can forward to the Carrier or Manufacturer.
Lost or Stolen Shipment Claims
Younique provides tracking numbers for every package sent. The customer is responsible for
checking with their local postal carrier if a tracking number shows a package as having been
delivered yet the customer has not received it. In some cases, the customer may be required to
file a lost/stolen claim with their local post office. After a shipment has been reported lost with the
local carrier, a support request may be made with Younique at
www.youniqueproducts.com/business/support to request replacement of the lost shipment.
Instructions for Returning Products to Younique:
Requests for product exchanges or returns must be initiated through the Younique Customer
Support Portal located at www.youniqueproducts.com/business/support. A Younique customer
support agent will then provide the customer with return instructions, a return mailing address,
and a Return Merchandise Authorization number (RMA) within approximately 1 business day of
the original request. Please note that we are not able to provide expedited shipping on replacements
or exchanges at this time, even if you chose expedited shipping on your original order.
If the customer does not have means to access the online customer support portal, then the
request for product return or exchange may be initiated by calling one of our Customer Support
phone numbers below,
available Monday through Friday5:00a.m. to 4:00p.m. Pacific Time.
United States: 844-821-8151
Canada: 343-885-8345
Australia: 07 4566 1036
United Kingdom: 020 3695 5670
Germany: 0800 / 724 3130
Mexico: 55 4746 0479
An original Order ID is required for all product returns or exchanges.
Customer Support Hours:
Younique Customer Support is available Monday–Friday from
5:00a.m. to 11:00p.m. Pacific Time.
During that time, we offer the following schedules for each support method:
Email: 5:00a.m. – 11:00p.m. Pacific Time
Phone: 5:00a.m. – 4:00p.m. Pacific Time
Online Chat: 5:00a.m. – 11:00p.m. Pacific Time
